SMS Consent & Lease Addendum

Last updated: May 14, 2026

RentMate sends SMS messages on behalf of property managers (the "Manager") to tenants, vendors, and other contacts that the Manager has added to their account. This page documents the consent language used and the rights of every recipient.

If you received an SMS message from RentMate and want to stop receiving them, reply STOP to any RentMate message. For help, reply HELP.

Want to opt in? Tenants and vendors can opt in to RentMate SMS through the public consent form.

Open the opt-in form →

1. How consent is obtained

RentMate only sends SMS messages to a phone number after one of the following has occurred:

Property Manager / Account Holder: The Manager checked an unchecked SMS consent box during signup that links to this page.
Vendor: The vendor checked an unchecked SMS consent box when creating a vendor account, or accepted a written engagement that included the lease/work-order addendum below.
Tenant: The tenant signed a lease (or lease addendum) containing the language reproduced below, or expressly opted in via a portal invite checkbox that links to this page.

Consent records — the timestamp, IP address, and the version of this text shown at the moment of consent — are retained for the life of the relationship and for at least four years after, in line with carrier and TCPA expectations.

2. Lease addendum language (verbatim)

The following text is incorporated by reference into every RentMate-administered lease or work-order agreement. Property Managers using RentMate are required to present this language to tenants and vendors at the time of signing.

SMS / Text-Message Communications Addendum

Effective date: the date of the underlying lease or agreement.

By providing a mobile phone number to your Property Manager (or to RentMate on your Property Manager's behalf), you agree to receive SMS / text-message communications from your Property Manager and from RentMate acting as their software provider. These messages include, but are not limited to:

Maintenance and repair coordination (scheduling, access windows, status updates).
Rent and payment-related notices (reminders, receipts, billing-question replies).
Lease administration (renewal reminders, document requests, move-in / move-out logistics).
Property and unit notices (inspections, utility interruptions, building-wide notifications).
Replies to questions you initiate via SMS, email, or portal.

Message frequency varies based on your property's activity; a typical recipient receives between zero and ten messages per month, with higher volumes during active maintenance or move-in / move-out periods.

Cost: Message and data rates may apply. RentMate and your Property Manager do not charge for these messages, but your wireless carrier may.

Opt-out: You may revoke consent at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any RentMate message. You will receive a single confirmation reply and no further automated SMS will be sent from RentMate to your number. If you later want to opt back in, reply START or contact your Property Manager directly.

Help: Reply HELP to any RentMate message at any time. You will receive a reply with your Property Manager's name and the email address contact@rentmate.io.

Privacy: Phone numbers and message content are used solely to operate the property-management relationship between you and your Property Manager. RentMate does not sell phone numbers, does not share phone numbers with third parties for their own marketing, and does not use phone numbers or message content for advertising. See the Privacy Policy for the full disclosure.

Carriers: Carriers (including AT&T, T-Mobile, Verizon, and their MVNOs) are not liable for delayed or undelivered messages.

By signing the underlying lease or agreement, or by replying YES to a RentMate opt-in confirmation message, you acknowledge that you have read and agreed to this addendum.

3. Recipient rights summary

Opt-out at any time — reply STOP to any RentMate message. The opt-out is honored immediately and recorded against your phone number; no further automated SMS will be sent.
Get help — reply HELP to any RentMate message to receive your Property Manager's name plus contact@rentmate.io as a contact channel.
No third-party marketing — your phone number is never shared with third parties for their own marketing purposes.
No advertising use — RentMate does not use phone numbers or message content to target advertising.

4. Property Manager obligations

Property Managers using RentMate are contractually required to:

Present this addendum (or equivalent language) to tenants and vendors before texting them.
Retain proof of consent (signed lease, vendor agreement, or signup checkbox timestamp).
Honor opt-out requests received outside the RentMate platform (in person, by email, etc.) by entering them into RentMate within one business day.

5. Contact

For SMS-related questions, opt-out support, or to report a misuse of this service, contact contact@rentmate.io. For privacy questions, see Privacy Policy.

SMS opt-in form · Privacy Policy · Terms of Use · Back to RentMate