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SMS Consent

Last updated: June 6, 2026

RentMate sends SMS courtesy notifications on behalf of property managers (the "Manager") to tenants, vendors, and other contacts who have voluntarily opted in. This page documents how consent is collected, what messages recipients receive, and how to opt out.

If you received an SMS message from RentMate and want to stop receiving them, reply STOP to any RentMate message. For help, reply HELP.

1. SMS is a courtesy channel, not a legal-notice channel

RentMate SMS messages are courtesy notifications only — convenience reminders and status updates that supplement, but do not replace, any notice required by law or by the underlying lease.

Statutorily required notices (for example, a Washington RCW 59.18.150 notice of entry, a notice to pay rent or vacate, a lease termination notice, or any other notice with a prescribed delivery method) are delivered through the channels the statute requires — written notice, posting, certified mail, or in-person service as applicable. SMS may be sent as a courtesy heads-up that one of these notices has been delivered through its proper channel, but the SMS itself is not the legally operative notice.

Consent to receive RentMate SMS is voluntary and is not a condition of any purchase, rental, lease, or other service. A tenant who declines SMS will continue to receive every legally required notice through its proper channel and is not disadvantaged in any way.

2. How consent is obtained

RentMate only sends SMS messages to a phone number after the recipient has actively opted in through one of the following:

• Property Manager / Account Holder: The Manager checked an unchecked SMS consent box during signup that links to this page.
• Vendor: The vendor checked an unchecked SMS consent box when creating a vendor account, or accepted a written engagement that included this consent language.
• Tenant: The tenant checked an unchecked SMS consent box on the public opt-in form (/sms-opt-in) or on a portal invite checkbox that links to this page.

The consent checkbox is always presented unchecked, on its own, and is not bundled with any other agreement. Consent records — the timestamp, IP address, and the version of this text shown at the moment of consent — are retained for the life of the relationship and for at least four years after, in line with carrier and TCPA expectations.

3. What messages recipients receive

By opting in, a recipient agrees to receive SMS courtesy notifications from RentMate (acting on behalf of their Property Manager) that may include:

• Rent reminders and payment confirmations.
• Maintenance and repair status updates (scheduling, access windows, completion confirmations).
• Replies to questions the recipient initiates via SMS, email, or portal.

Message frequency varies based on activity; a typical recipient receives 2–8 messages per month, with higher volumes during active maintenance or move-in / move-out periods.

Cost: Message and data rates may apply. RentMate and the Property Manager do not charge for these messages, but the recipient's wireless carrier may.

Privacy: Phone numbers and message content are used solely to operate the property-management relationship between the recipient and their Property Manager. RentMate does not sell phone numbers, does not share phone numbers with third parties for their own marketing, and does not use phone numbers or message content for advertising. See the Privacy Policy for the full disclosure.

Carriers: Carriers (including AT&T, T-Mobile, Verizon, and their MVNOs) are not liable for delayed or undelivered messages.

4. Recipient rights summary

1. Opt-out at any time — reply STOP to any RentMate message. Synonyms also honored: UNSUBSCRIBE, CANCEL, END, QUIT, STOPALL. The opt-out is honored immediately and recorded against your phone number; no further automated SMS will be sent. Opting out does NOT affect tenancy, lease standing, or any non-SMS service.
2. Get help — reply HELP to any RentMate message to receive your Property Manager's name plus contact@rentmate.io as a contact channel.
3. Re-enroll — reply START after a previous opt-out, or contact your Property Manager directly.
4. No third-party marketing — your phone number is never shared with third parties for their own marketing purposes.
5. No advertising use — RentMate does not use phone numbers or message content to target advertising.

5. Property Manager obligations

Property Managers using RentMate are contractually required to:

• Present the consent language above (or equivalent) to tenants and vendors before texting them, and only after the recipient has actively opted in.
• Retain proof of consent (signup checkbox timestamp or written opt-in record).
• Deliver all legally required notices through the channels the statute prescribes (written notice, mail, posting, in-person service) — SMS is never a substitute for statutory notice.
• Honor opt-out requests received outside the RentMate platform (in person, by email, etc.) by entering them into RentMate within one business day.

6. Contact

For SMS-related questions, opt-out support, or to report a misuse of this service, contact contact@rentmate.io. For privacy questions, see Privacy Policy.

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